Your request has been received

Your ticket has been sent to our support team, who will reply to it via the email address you have supplied.

General Information

Ticket ID #OKV-458-97447
Full Name Mary Jan C. Magtoto
Contact Email

Subject: Unable to download latest version of Core Minimalist Photography Portfolio...

Kindly help check this issue. Whenever I try the download link to the latest version of my purchased theme Core Minimalist Photography Portfolio, I get the error "Page Not Found". Also, in the downloads section of my account I noticed this remark:

"This item has been removed as it has reached the download limit. Please see this Knowledgebase article for more information. You may still download your License certificate & purchase code for this item."

I have only downloaded it a couple of times since purchasing it as I don't update regularly so why would I reach the download limit?

Help Desk Software by Kayako Resolve