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Site Outage Today

Posted by Briany Kalms on 07 March 2014 01:08 AM

Hi Everyone,

You've probably noticed that we had a small outage today between 6:30AM and 7:00AM AEST. As a result it may have looked as though transactions such as purchases and deposits and even some posts didn't go through. We didn't actually loose any data but it was written to a secodary database instead of our primary one. More detailed information on what happened can be viewed in this forum post.

Some things that may have happened could include:

  • You may have attempted to make a purchase or deposit and it looked as though it didn't go through.
  • You may have also attempted to comment on an item or a forum post and it did not appear.

As a result of this, some people may have attempted to complete the purchase or post again, which may have resulted in duplicates.

Don't worry, our devs are working hard to fix this and identify who may have been affected. In the meantime please hold off raising any support tickets if you think you may have been affected. We will be fixing any duplicate actions and will follow up with more information as soon as we have it.

Please also don't raise any chargebacks with your payment provider as this may cause disruptions to your account. We will be contacting all of the people who we have identified as being affected so stay tuned for more.

Thanks everyone!

Briany

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