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Jul
6
Marketplace Downtime Monday 7th July
Posted by Kelly Dent on 06 July 2014 10:50 PM

Hi Folks!

We need to complete some important maintenance work on our firewall which requires the site to be offline during that time.

The maintenance window has been planned for our devs to start at 8:40am Monday 7th July AEST or GTM+10. While the actual downtime is not anticipated to be longer than 15mins, we are allowing this window in case further work is required.

Shortly prior to the site being put in maintenance mode we will be switching off the ability for you to make deposits. This helps us ensure there is no risk of funds going astray as the site is brought down.

We apologise for the inconvenience and thank you for your patience.




Jun
19
Exciting news from Marketplaces Support
Posted by Briany Kalms on 19 June 2014 02:12 AM

Hi Everyone!

Envato Marketplace Support has some exciting news. We’re implementing a new Support Centre. Yay! This means that we’re changing the system that we use to handle all your support requests. 

We’re going live with this change today (Thursday 19th June AEST) and have been working hard to ensure it’s as seamless for you as possible. You can read more about it in our Notes Post and FAQ's.

Thanks

Envato Support





May
14
Important security update for Envato accounts
Posted by Kelly Dent on 14 May 2014 03:06 AM

Hi all,

We have just announced an important security update for Envato Marketplace and Envato Studio users.

Unless you have changed your password or signed up to Envato sites since 06:42am 8th April 2014 UTC, you will be required to reset your Envato account password. 

Please read this post on notes.envato.com for more information.

We apologise for the inconvenience. We wouldn't do this if we didn't think it was important.

Thank you for your cooperation!

Envato Support




Apr
4
Important Update from Envato Support
Posted by Briany Kalms on 04 April 2014 01:08 AM

Hi Everyone,

This is a quick note to let you know that currently our turnaround time on our support requests is between 2 - 4 days. We're working hard to get through everything as quickly as we can and really appreciate your patience!

In the meantime, have you checked out our Knowledgebase? Maybe you can find what you’re looking for in there. If not, don’t panic. We’ll be in touch with you soon. 

Oh, you might also want to take a look at our community forums. There is tons of useful information in there too.

Have a great day.

Envato Support




Mar
13
Planned Maintenance Today
Posted by Briany Kalms on 13 March 2014 11:51 PM

Hi Everyone,

We'll be running maintenance on our sign-in process from 11am AEST today. It will last for approx 15min.

Those signing in or signing up during the maintenance window will experience a disruption to their access. This will only affect those trying to access during the window. If you are already signed in you won't experience any issues.

Thanks

Briany




Mar
7
Site Outage Today
Posted by Briany Kalms on 07 March 2014 01:08 AM

Hi Everyone,

You've probably noticed that we had a small outage today between 6:30AM and 7:00AM AEST. As a result it may have looked as though transactions such as purchases and deposits and even some posts didn't go through. We didn't actually loose any data but it was written to a secodary database instead of our primary one. More detailed information on what happened can be viewed in this forum post.

Some things that may have happened could include:

  • You may have attempted to make a purchase or deposit and it looked as though it didn't go through.
  • You may have also attempted to comment on an item or a forum post and it did not appear.

As a result of this, some people may have attempted to complete the purchase or post again, which may have resulted in duplicates.

Don't worry, our devs are working hard to fix this and identify who may have been affected. In the meantime please hold off raising any support tickets if you think you may have been affected. We will be fixing any duplicate actions and will follow up with more information as soon as we have it.

Please also don't raise any chargebacks with your payment provider as this may cause disruptions to your account. We will be contacting all of the people who we have identified as being affected so stay tuned for more.

Thanks everyone!

Briany





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