How do I contact an Envato Market author?

Each item on the Marketplace has a Support tab with item support information.  Authors also have a contact form available through their individual profile pages for general questions and comments. 

Using the Item Support Tab

Step 1: Sign In

In order to contact an author, you need to be a member of the Marketplaces and signed into your Envato Account.

Step 2: Click on the Item Support Tab

Each item on the marketplace has a Support tab. This area can be edited by the author to indicate if and where they provide support for items they sell on the Marketplace.

Authors may link to a custom support forum, an email address, their profile page or the item comments as indicated in the example below:

Item Support Page


Using the Profile Page Contact Form

Step 1: Sign In

In order to contact an author, you need to be a member of the Marketplaces and signed into your Envato Account.

Step 2: Locate the Author’s Profile

Click on a specific author's avatar or username to to go their profile page. 

Author Information

Step 3: Fill Out the Contact Form

The contact form is found in the sidebar of the author's profile page. You may need to scroll down the page before it comes into view. Provide the author with a detailed message and press the send button. 

Author Contact Form

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