There are some restrictions/limits on downloading files.
- A file can not be downloaded more than 20 times in 24 hours.
Once you exceed this limit, your purchased item will be flagged as having been downloaded too many times in a 24 hour period and you will not be able to download the file for a further 24 hours.
- A file can not be downloaded more than 50 times in total.
A file can not be downloaded more than 50 times in total, regardless of the time frame in which these downloads occur. Once you have exceeded 50 downloads in total, you will see an error message if you try to download the item again.
It is considered that these are reasonable limits which should not be exceeded under normal usage circumstances, however if you require access beyond these limits, please open a ticket with Support and we will be happy to review your request.
When contacting Support please include your Marketplace username, the item in question, and your reason for requesting an extended download limit.
Note: There is a limit on the number of times a buyer can download an item after they’ve bought it, not a limit on the number of times an item can be sold.
You can submit tickets for any Envato website through this system. However, please search our Knowledgebase before you submit a ticket.Open a Ticket