Welcome to the Envato Support Center

Envato's official Support Center contains over 200 articles for our network of sites and access to our 24/7 professional support team.

Please search the Knowledgebase for the answer to your question prior to submitting a ticket. Registration is highly recommended for tracking your tickets.

User Accounts in the Support Center are not linked to your Marketplace user accounts, single sign on coming soon!

Submit support enquiries for all Envato websites here. Please check the Knowledgebase first!

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How's the Knowledgebase Looking?

Posted by Jessica Hooper on 13 April 2012 06:19 AM

Hello again Knowledgebase Users, 

We’ve noticed a bug that transforms our pretty new Knowledgebase theme into something far less handsome and user-friendly.

If your view of the Knowledgebase doesn’t look like the screenshot below, clearing your cookies for support.envato.com should sort it out. Please submit a Support Ticket if you have any further issues! 

Knowledgebase screenshot

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Hello Marketplace Users!

Posted by Jacob Zinman-Jeanes on 22 February 2012 12:19 AM
Jacob and Jess

Welcome to our brand new Envato Support Center! It contains everything you need to know about using the Envato Marketplaces, selling your files, submitting support tickets and more.

We’re still in the process of migrating all the content over from the old wiki (which, never fear, you can still access). Most of the Knowledgebase content should be linked up by now, however if you find any odd pages, broken links, or terrifying Lovecraftian incantations, we’d appreciate it if you would lodge a support ticket letting us know. And notify your nearest exorcist.

Search is still a little wonky. You can, however, find information by navigating through the categories.

Happy browsing,
Jacob and Jess, Knowledgebase content team.

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Holiday Wishes from Envato HQ

Posted by Jason Ellis on 04 January 2012 11:01 PM

It’s been a huge year at Envato HQ and whilst we slowly wind down for a few days, the festive season is well underway! We hope that everyone in the Envato community has a safe, happy and healthy holiday season as they celebrate with friends and family. From everyone at Envato we want to wish you a Happy Holidays and look forward to seeing you all refreshed and ready for another big year in 2012! From Envato HQ to the community, we’ve created a little video to share the holiday cheer. Enjoy!

Music is Kids Holiday Theme by AudioJungle Author CraigHall

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