Welcome to the Envato Support Center

Our Knowledgebase has all the information you need to get started as an author or buyer on any of the Envato Marketplaces.

Great news. Envato Marketplaces Support is moving to a new support center! We’re excited to be changing the system that we use to handle all your marketplace support requests so that we can continue to improve on providing you an awesome customer experience. You can read more about it here or visit our FAQ's.

Need help with an item? Visit the item’s page on the Marketplaces and contact the Author directly.


For enquiries about your account and being a Marketplace Author:Submit a ticket


Latest News RSS

Marketplace Downtime Monday 7th July

Posted by Kelly Dent on 06 July 2014 10:50 PM

Hi Folks!

We need to complete some important maintenance work on our firewall which requires the site to be offline during that time.

The maintenance window has been planned for our devs to start at 8:40am Monday 7th July AEST or GTM+10. While the actual downtime is not anticipated to be longer than 15mins, we are allowing this window in case further work is required.

Shortly prior to the site being put in maintenance mode we will be switching off the ability for you to make deposits. This helps us ensure there is no risk of funds going astray as the site is brought down.

We apologise for the inconvenience and thank you for your patience.

Exciting news from Marketplaces Support

Posted by Briany Kalms on 19 June 2014 02:12 AM

Hi Everyone!

Envato Marketplace Support has some exciting news. We’re implementing a new Support Centre. Yay! This means that we’re changing the system that we use to handle all your support requests. 

We’re going live with this change today (Thursday 19th June AEST) and have been working hard to ensure it’s as seamless for you as possible. You can read more about it in our Notes Post and FAQ's.

Thanks

Envato Support


Important security update for Envato accounts

Posted by Kelly Dent on 14 May 2014 03:06 AM

Hi all,

We have just announced an important security update for Envato Marketplace and Envato Studio users.

Unless you have changed your password or signed up to Envato sites since 06:42am 8th April 2014 UTC, you will be required to reset your Envato account password. 

Please read this post on notes.envato.com for more information.

We apologise for the inconvenience. We wouldn't do this if we didn't think it was important.

Thank you for your cooperation!

Envato Support

Important Update from Envato Support

Posted by Briany Kalms on 04 April 2014 01:08 AM

Hi Everyone,

This is a quick note to let you know that currently our turnaround time on our support requests is between 2 - 4 days. We're working hard to get through everything as quickly as we can and really appreciate your patience!

In the meantime, have you checked out our Knowledgebase? Maybe you can find what you’re looking for in there. If not, don’t panic. We’ll be in touch with you soon. 

Oh, you might also want to take a look at our community forums. There is tons of useful information in there too.

Have a great day.

Envato Support

Planned Maintenance Today

Posted by Briany Kalms on 13 March 2014 11:51 PM

Hi Everyone,

We'll be running maintenance on our sign-in process from 11am AEST today. It will last for approx 15min.

Those signing in or signing up during the maintenance window will experience a disruption to their access. This will only affect those trying to access during the window. If you are already signed in you won't experience any issues.

Thanks

Briany

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